Telecoms Jobs

Client Services Coordinator - London - Contract

Europe (EU)
Posted: 03/04/2019


Client Service Coordinator - London - Contract with view to perm


  • Proactively work to prevent billing, service delivery, and service performance issues by close collaboration with internal teams and resolves customer questions, disputes, and escalations in a manner that is effortless for the customer
  • Works with Sales and Product Management teams to identify win-win solutions to customer issues
  • Collaborate / partner with AR to focus on opportunities to collect on aging balances
  • Ability to identify opportunities to streamline processes that improve the customer experience
  • Organise and coordinate project kick-off calls to provide an effortless implementation of customer projects.
  • Reports customer performance metrics both internally and externally
  • Conduct face-to-face Operational Reviews when requested; which includes network reliability, service delivery, billing and other relevant topics tailored to the customers' requirements. Travel may be required.
  • Leads implementation projects for assigned customers, overlaying internal service delivery teams to ensure an effortless delivery experience.
  • Audit and maintain assigned customer contact records in Salesforce
  • Influence increase in billing run rate (BRR), quarter over quarter, where possible
  • Works cross functionally with teams driving credit request approvals
  • Progressively develops a strong business relationship with all customers supported
  • Assists in mentoring and training new team members
  • Partner with the NCC in addressing customer concerns regarding network reliability and proactively monitor service to ensure reliability increases to the customers satisfaction.
  • Independently manage customer deliverables successfully
  • Produce and manage various service reports requested by customer

Get in touch if this is in line with your expertise!

Many thanks